Refund policy
Return and Refund Policy
To ensure our customers can purchase with confidence, we have established the following return and refund policy.
1. Eligibility for Return and Refund
If the product is damaged or has a technical defect or flaw, you can choose to receive either a refund or a replacement (exchange).
2. Application Deadline (Criteria)
If you wish to return or receive a refund, please contact our customer support within 30 days of receiving the product. We may not be able to process your request after this deadline.
3. Procedure
When contacting us, we may request photos and detailed information regarding the damage or defect to verify the situation.
4. Action Taken
After verification, we will take one of the following actions:
- Full refund
- Replacement product
We will respond promptly to ensure your satisfaction.